Know. Prove. Recover.

STR Damage Evidence · Puerto Rico

Guest smoked? Broke something? We inspect your short-term rental right after checkout and deliver a claim-ready, lab-backed evidence report within 24 hours — anywhere in Puerto Rico.

● Same-day dispatch available · English & Spanish

The Problem

Your word isn't evidence. Ours is.

Booking platforms won't reimburse based on your own photos or your own word — they require independent, professional documentation. And you only get a narrow window after checkout to submit it. Miss it, and the cost is on you.

Platforms demand proof

Claims need timestamped photos, an independent inspection summary, and accurate cost estimates. Host-taken photos alone are routinely denied.

The window is short

You typically must file before your next guest checks in — sometimes within days. Every hour after checkout weakens the evidence.

Smoke hides from cameras

Tobacco, vape and marijuana residue can't be photographed. It takes calibrated particulate/TVOC meters and forensic swabs to prove it.

How It Works

From checkout to claim-ready in 24 hours

You call. We roll.

Guest checked out and something's off — smoke smell, broken décor, missing linens. Call or text us right away. The sooner we inspect, the stronger your case.

We inspect & document

Calibrated particulate/TVOC meters, nicotine-specific forensic swabs, and high-resolution timestamped, geo-tagged photos — captured to insurance-industry photo and notation standards.

Report in your inbox

Within 24 hours you get a claim-ready PDF: findings, photos, itemized replacement pricing and labor estimates — ready to submit to the platform, your insurer, or a deposit hold.

Services & Pricing

Flat pricing. No surprises.

Every visit ends the same way: solid evidence in your inbox within 24 hours.

Basic

Smoke Detection

$99.99/ visit

On-site inspection with industry-standard particulate/TVOC meters and nicotine-specific swabs

Written, lab-backed findings on tobacco, vape or marijuana use

24-hour PDF report suitable for claims or deposit holds

Intermediate

Detection + Ozone Remediation

$174.99/ visit

Everything in Basic, plus:

Portable commercial-grade ozone treatment (up to 2 hrs; 4,000 sq ft max)

Post-treatment air quality confirmation

Care instructions for safe re-entry

Advanced

Full Damage & Cost Assessment

$399.99/ visit

Everything in Intermediate, plus:

Comprehensive walk-through (interior & exterior)

High-resolution timestamped & geo-tagged photos

Catalog of broken, missing or soiled items with SKU-level replacement pricing

Labor cost estimates for repair/cleaning

Annotated PDF & spreadsheet appendix

About Shield STR

Built by hosts, for hosts

Shield STR was founded by short-term-rental hosts who were tired of losing money — and five-star ratings — because of guests who ignored house rules. We combined backgrounds in engineering inspection, indoor-air-quality testing, and property management to build the service we wished existed.

Solid evidence in your inbox within 24 hours — so you can focus on hosting, not chasing damages.

Detects problems quickly

Calibrated sensors and forensic swabs identify smoke, vape or marijuana residue that ordinary cleaning crews miss.

Documents evidence the right way

Every report follows insurance-industry photo and notation standards, making it easy to reclaim deposits or file claims.

Delivers solutions, not just data

From on-the-spot ozone treatment to precise cost estimates, we help you get the unit guest-ready — fast.

Service Area

All 78 municipalities. One Island.

From Old San Juan to Rincón, and from Isabela down to Vieques and Culebra — wherever your property is, we get there.

◉ Live dispatch across Puerto Rico — including Vieques & Culebra

FAQ

Frequently asked questions

How fast can you get to my property?+

We schedule same-day or next-day inspections across Puerto Rico. In the San Juan metro area we can often arrive within hours of your call. The sooner we inspect after checkout, the stronger your evidence.

Will Airbnb, Vrbo or my insurance accept the report?+

Our reports are built to platform and insurance-industry standards: independent third-party inspection, timestamped and geo-tagged photos, calibrated instrument readings, and itemized cost estimates — exactly the documentation claims teams ask for.

What does the smoke inspection detect?+

Tobacco, vape and marijuana use — measured with industry-standard particulate and TVOC meters plus nicotine-specific forensic swabs, and documented in a lab-backed written report.

Is ozone treatment safe for my rental?+

Yes. We use portable commercial-grade ozone equipment for up to 2 hours in spaces up to 4,000 sq ft, confirm air quality after treatment, and leave you clear re-entry instructions so the unit is safe for your next guest.

Do you serve Vieques and Culebra?+

Yes — we cover all 78 municipalities of Puerto Rico, including Vieques and Culebra. Island-municipality visits are coordinated in advance around ferry and flight schedules.

How do I book an inspection?+

Call or text (248) 954-9091 or email service@shieldstr.com. Flat, published pricing — no surprises. We serve hosts in English and Spanish.

Contact

Something happened? Don't wait.

Every hour after checkout weakens your evidence. Call now and we'll schedule your inspection — often the same day.

◉ We answer in English & Spanish

Links and contact